Refund Policy

RRH Overseas Private Limited handles refunds and returns in accordance with supplier policies and product categories.

Eligibility for Refunds

• Refunds may be considered only when:
• The product is defective or damaged
• The wrong item was delivered
• Issues are reported within 48 hours of receiving goods
• Valid proof (photos/videos) is provided

Non-Refundable Items

• Custom-made products
• Private-label or branded orders
• Used, altered, or damaged items (not caused by shipping)
• Clearance or special-price items

Inspection Requirement

We recommend inspection before shipment.

If you choose to skip inspection, refunds for quality issues may be limited.

Refund Process

1. Submit issue details with photos/videos
2. Our team will review with the factory
3. Refund or replacement depends on supplier approval
4. Approved refunds are processed to your original payment method

Shipping Costs

Shipping fees are non-refundable unless the error is caused by the supplier.

Late or Missing Refunds

Refund processing may take 7–14 business days depending on the bank or payment provider.

Contact Us

For refund requests:

Email: info@rrhoverseas.com | WhatsApp: +918170859409